Terms & Conditions

Terms & Conditions

GENERAL

  • Check in time is 2:00pm. Check out time is 10:00am.
  • Cheques will not be accepted.
  • Pets allowed under certain conditions – please make arrangements with management at the time of booking.
  • Persons under 18 years of age must be accompanied by their parents or guardians.

RATES

  • Rates are for two adults per night.

EXTRA GUESTS & CHILDREN

  • All additional guests are charged extra per night, however children under 2 years old may stay free of charge when using existing beds.
  • Children’s cots are free of charge, if available.
  • Any extra bed is to be confirmed by management.
  • Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

CANCELLATION POLICY (Victorian Parks)

  • Where bookings are cancelled 14 days or more prior to the arrival date, the booking will be refunded, less the first night’s accommodation.
  • Where bookings are cancelled less than 14 days prior to arrival, the booking will be refunded, less the first night’s accommodation, or an amount equalling 25% of the total accommodation, whichever is the greater.
  • Bookings can be moved without penalty (dependent on revised booking period), if given at least 14 days notice.
  • The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation bookings), however 30 days’ notice must be given in this case.
  • No refunds are given for no show or early departures or cancellations once arrived.

CANCELLATION POLICY (COVID-19)

      For all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our standard cancellation policy.
      In addition to the above cancellation policies, the following will remain in place until the current situation regarding the COVID-19 is deemed to be over:
    • All bookings made will be subject to approval by the relevant park which relates to “Essential Accommodation” required.
    • During check-in “Letter of Registration” together with “Proof of Reason to Travel” will be required to be completed.
    • Park management reserves the right to deny access if above-mentioned conditions are not fulfilled satisfactorily.