Customer Feedback

Customer Feedback

We appreciate all testimonials and feedback as it allows us to ensure you continue to receive the highest quality service.

If you would like to submit feedback, please talk to our friendly park managers orĀ complete our online Guest Feedback survey.

Guest Reviews:

Trip Advisor User

Chelsea Holiday Park

7th March 2016

Stayed in a cabin for 8 nights. Great price, cabin nice size and well set up. The new managers Steve and Lauren went out of their way to ensure our stay was beyond fantastic! Great local knowledge of where to go, what to see, the best times even as far to let me know the location of a great hairdresser! The owner of the part definitely made the right choice hiring these two that's for sure! Any issues that were brought to their attention was dealt with efficiently, effectively and swiftly to a win win situation. Family friendly, great salt water pool was crystal clear.. All the safety procedures were well documented. The gardens were immaculate..I couldn't have been happier with my stay.. I will come back again and again. Thanks Lauren and Steve!

Trip Advisor User

Swan Reach Holiday Park
2nd February 2016

My father in law has lived there for the last 3-4 years, so my husband, kids and myself have stayed there over many occasions in the past as it is perfectly positioned between Lakes Entrance and the Tambo River. So if its too windy for fishing at the Lakes you can always fish the Tambo. Late last year it was taken over by new ownership and managment and can we say what a HUGE IMPROVEMENT !! We stayed there for 4 nights the first week of Jan. Families are welcome, it's great to hear the familiar sounds of children playing around the park (it takes me back to my days of camping when I was a child) .It's also pet friendly now so we don't have to leave our dog at home anymore. The changes around the park already are a huge bonus with many many more to come. There are many plans already to make it kid friendly (that's big kids at heart aswell) so the parents do get some time out knowing their kids are safe and having FUN !! The new managers, Sarah and Travis are a breath of fresh air! Long time regulars at holidaying at caravan parks themselves with their young children, they know just what campers want and are well experienced. They are so friendly and greet you with a smile and a chat, and they also put positive notes on a display board as you drive in. Something as simple as that makes such a big difference to your day! What a great team they are and a massive asset to the park. We cant wait to stay there again and I'm sure everytime we do there will be new things to see and use. Thanks Sarah and Travis for your hospitality! We'll be seeing you soon. Remey and Peter Mason.

Trip Advisor User

Sandhurst Motel
11th April 2016
Hubby and I stayed a night in the Motel section, which is located on a busy intersection facing the Frankston - Dandenong road. Despite being a Saturday night, we managed to have a good nights sleep on the very comfortable queen bed. The room was well laid out, clean, recently refurbished and complimentary tea/coffee, biscuits, cereal and milk. Microwave, jug and toaster, along with some crockery and cutlery were provided. A comfortable table and chair setting made eating in more enjoyable. The sensibly tiled floor made it possible to have our ageing dog inside with us, and there are nicely lawned areas around the rooms for her to enjoy as well. Poor reception with the Wi Fi, but we enjoyed our short stay. Very friendly staff, highly recommend, especially if you're travelling with your canine companion.

Brian C

arrived to find great rooms service and smiles. rooms clean and comfortable even if traffic noise is a bit loud in western rooms. pet friendly rooms are a great idea and the off leash are is great for animals that have been in car all day. cant recommend this place highly enough.

Wotif user

We found this motel to be very clean and comfortable, only stayed one night but it offered everything we were after, affordable accommodation in the area we were visiting. Pros: Very affordable.

Spark S

Staff were nice and they made special arrangements for late check in. Beds were clean and we were happy to have microwave and toaster in the room.Water was hot enough and towels were clean. Location was easy to find. We were able to park just right in front of our room door.

Anne C

We stayed for one night for family event that was held outside. When we checked in we found the beds had ele tric blankets. We were very happy to be able to warm up after a night in the cold. The room was good. Beds very comfortable and a great shower. We would definately stay here again as it was also quiet.


We have enjoyed our stays here. the rooms were very secured and clean also very spacious . the service was excellent with helpful and professional staffs. would stay here again . also recommend this hotel to everyone.